MagickVoice Help Center

Learn how to run voice, messaging, and campaigns with MagickVoice

Step-by-step end-user documentation for MagickVoice — an AI voice and messaging platform for placing calls, building phone menus, sending campaigns, and automating follow-ups.

Machine-readable exports: /llms.txt · /llms-full.txt. Every page also has a Markdown version at /docs/<slug>.md.

What's new

2026-07-13 — Weekly release

  • Phone menus: no-input and invalid-input retry paths can now be configured per step, so callers are re-prompted instead of dropped.
  • Campaigns: analytics now surface response trends alongside completion and failure rates.
  • Documentation: this help center now opens on a new home page with product intro and release notes.

2026-07-06 — Weekly release

  • Messaging: message templates support reusable variables that fill in per recipient at send time.
  • Scheduling: editing a recurring schedule now shows a preview of the next upcoming instances before you save.
  • Contacts: catalog detail pages let you run a test query against imported data before using it in a workflow.

2026-06-29 — Weekly release

  • Voice: call detail pages consolidate transcript, outcome, recording, and follow-up actions in one view.
  • Automations: the run drawer now includes step-by-step evidence of what happened during each automation run.
  • Administration: the audit log records who changed a workspace setting and when.

Explore by area

Access

  • Sign in — Sign in to an existing account or create one from the two tabs on the MagickVoice access page.
  • Verify email — Confirm the link sent to your inbox, then ask MagickVoice to recheck the verified account.

Overview

  • Dashboard — Use Dashboard as the workspace home page for credit balance, first-run setup, quick actions, and links into every MagickVoice channel.

Voice

  • Calls — Monitor AI call activity, narrow the list to the records that matter, export it when needed, and start one-off calls.
  • New call — Configure and launch one outbound AI call with the recipient, caller ID, script, quality, recording, and scheduling controls in one guided form.
  • Dialer — Call a phone number directly from the browser by selecting an approved caller ID, entering a full phone number, and acknowledging recording consent when needed.
  • Dialer call history — Review calls that were placed from the browser dialer, filter them by final status or exact number, and open the dialer to make the next call.
  • Call detail — Open a completed AI call from Calls to review its delivery facts, recording, AI-generated outcome analysis, and turn-by-turn transcript before deciding on a follow-up.
  • Conversation thread — Use the contextual conversation timeline to understand the most recent customer interaction before continuing a call or message follow-up.
  • Call scripts — Create, reuse, export, edit, and remove the AI call scripts that tell a voice agent what to say and do on the phone.
  • Create or edit a call script — Build a new AI call script from a template or blank canvas, or edit an existing one, using the same structured editor of sections for instructions, guardrails, silence handling, languages, integrations, and captured outcomes.
  • SIP Connections — Connect an approved SIP trunk so MagickVoice can place outbound calls through your carrier, using either SIP credentials or an IP allowlist.
  • SIP connection detail — Inspect one SIP connection: its domain and authentication mode, status and usage, the egress IPs to allowlist for IP-whitelist trunks, and the controls to test, edit, or revoke it.

Phone Menus

  • Phone menus — Manage IVR workflows — automated call flows that greet callers, offer press-a-key menus, collect input, route the call, or hand it off to an AI assistant — and open the visual builder to create or change one.
  • Create or edit a phone menu — Build a new IVR workflow from a template or a blank canvas, or edit an existing one, in the same visual builder: a step palette on the left, the call-flow canvas in the middle, the selected step’s settings on the right, and a dock for problems, variables, and a no-cost simulator.
  • Menu activity — Review IVR call sessions — one session per phone call through a workflow — and filter them by status, workflow, phone number, or batch to see how callers moved through your menus.
  • Menu session detail — Inspect a single IVR session, including route choices, timing, and the caller journey.

Automations

  • Automations — Manage post-call and event-based automations that send messages, run follow-ups, or apply workflow logic.
  • New automation — Build a new automation with triggers, conditions, actions, attachments, and templates.
  • Edit automation — Modify an automation while keeping trigger conditions and downstream actions clear.
  • Automation detail — Review automation configuration, status, and run results for a single automation.

Campaigns

  • Voice messages — Manage prerecorded or generated voice messages used in campaign sends.
  • Recordings — Manage uploaded audio assets and recordings that campaigns can use.
  • Static calls — Review legacy or static call workflows that support voice campaign sending.
  • New campaign — Compose a campaign by choosing the campaign type, audience, message, sender, variables, and review settings.
  • All campaigns — Track sent campaigns, dispatch jobs, delivery progress, and completion status.
  • Campaign detail — Inspect one dispatched campaign, including recipient progress, failures, analytics, and run details.
  • Campaign analytics — Analyze campaign delivery, channel trends, call outcomes, and performance over time.

Messaging

  • Messaging connections — Connect and manage messaging accounts such as WhatsApp and Telegram.
  • Messaging connection detail — Inspect one messaging connection, its channel settings, QR or auth state, health, and analytics.
  • Messaging templates — Review and manage reusable message templates used for outbound messaging workflows.
  • Messages — Send and review outbound messages, delivery state, and follow-up message activity.
  • Message detail — Review a single message, including recipient, channel, template, payload, delivery state, and error context.

Scheduling

  • Schedules — Review one-time scheduled sends, upcoming activity, and schedule execution status.
  • Schedule detail — Inspect one scheduled send, including audience, timing, content, and execution result.
  • Recurring schedules — Manage repeating campaign or message schedules and review their upcoming runs.
  • New recurring schedule — Create a recurring schedule with repeat rules, audience, sender, and campaign content.
  • Edit recurring schedule — Update recurrence rules, recipients, or content for a repeating schedule.
  • Recurring schedule detail — Review a recurring schedule, its configuration, upcoming instances, and recent execution history.

Contacts

  • Contact lists — Manage imported recipient lists used by campaigns, calls, schedules, and messaging workflows.
  • Contact list detail — Inspect contacts, columns, import status, and row-level details for a recipient list.
  • Catalogs — Manage product or service catalogs that call scripts and automations can reference.
  • Catalog detail — Review catalog entries, test lookup behavior, and confirm catalog readiness for AI workflows.
  • Documents — Manage knowledge documents that can be attached to prompts and used to answer caller questions.
  • Document detail — Inspect a knowledge document, its files, chunks, metadata, and test answers against the uploaded content.
  • Document file detail — Review a specific file inside a knowledge document and inspect its processing or extraction output.

Administration

  • Team — Invite teammates, manage roles, and review team membership.
  • Accounts — Manage account records and billing-related account organization used by the workspace.
  • Credits — Review credit balance, consumption, pricing, and recharge readiness.
  • API keys — Create and manage API keys used by external systems to access MagickVoice APIs.
  • Audit log — Search workspace audit events to understand who changed what and when.
  • Settings — Manage tenant-level settings and workspace configuration.
  • Phone numbers — Manage phone numbers available for calls, campaigns, and sender selection.

Super Admin