MagickVoice Help Center — Voice

Dialer call history

Review calls that were placed from the browser dialer, filter them by final status or exact number, and open the dialer to make the next call.

Audience: WebRTC dialer users · Page address: /app/calls/dialer/history · Your admin may need to enable this feature

Common tasks

Confirm the result of a call placed from your browser.

Open Voice, then Call History. This history is specifically for calls placed from the browser dialer, not the wider AI Calls list.
Use All Statuses to limit the view to Initiating, Ringing, In Progress, Completed, Failed, No Answer, Busy, or Canceled calls.
Use Search phone (exact) with the full country-code number when you know the recipient.
Select Refresh after a recent call finishes if its record has not appeared yet.
If there are no records, use Open Dialer to make the first browser call. The empty-state message changes after a call is logged.

Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place.
When comparing calls, use status and date filters first, then open only the calls that need action.
An AI call initiated from Calls is not the same as a browser-dialer call. Check the correct history before assuming a record is missing.
A call that is still initiating or ringing may take time to reach a final outcome. Refresh instead of placing a duplicate call.