# MagickVoice User Docs > Step-by-step end-user documentation for MagickVoice — an AI voice and messaging platform for placing calls, building phone menus, sending campaigns, and automating follow-ups. Full text of every documentation page, generated from source. --- # Sign in > Sign in to an existing account or create one from the two tabs on the MagickVoice access page. - **Section:** Access - **Audience:** All users - **Page address:** `/login` ## Common tasks - Sign in with email and password - Create an account with email, password, and an optional phone number - Use Google sign-in when your organisation supports it ## How to use this page ### 1. Sign in with email and password Open your existing MagickVoice workspace. 1. Keep the Sign In tab selected. 2. Enter the email address in Email and the matching account password in Password. 3. Select the lower Sign In button below the fields. The tab button at the top only changes the form; it does not sign you in. 4. If the account has not been verified, MagickVoice opens Verify your email. Complete that guide before trying to work in the product. 5. If a temporary network error appears, wait briefly and select Sign In once more. Do not change the credentials unless the page specifically says they are incorrect. ### 2. Create a new account Register an email-and-password account, then move to email verification. 1. Select the Sign Up tab. 2. Enter your email address in Email. The browser focuses this field and explains the problem if the address is blank or not in email format. 3. Enter a new password in Password, then enter exactly the same value in Confirm Password. Both fields are required. 4. Phone Number is optional. If you add one, choose the correct country first and enter the number in that country format; the field displays the completed international number. 5. Select Create Account. While the request is running, the button changes to Please wait... and the Google option is temporarily disabled. 6. After a successful request, sign in with the same email and password if MagickVoice leaves you on the access page. It then opens Verify your email. 7. If the first request shows a network error, wait and try signing in before submitting the signup form again. An email-already-in-use message means the account was created and you should use the Sign In tab. ## Tips and troubleshooting - If a verification message is delayed, check spam, promotions, and any alternate inbox tied to the invite. - Use the same sign-in method your team used when inviting you; switching methods can create a separate account. - The access page also offers Continue with Google. Use the method your organisation expects, otherwise you can create a separate account for the same person. - The page can return a temporary Firebase network message even when the account action completed. Check the next state before repeating an action. ## Related pages - [Verify email](https://magickvoice-user-docs.vercel.app/docs/verify-email) --- # Verify email > Confirm the link sent to your inbox, then ask MagickVoice to recheck the verified account. - **Section:** Access - **Audience:** New and invited users - **Page address:** `/verify-email` ## Common tasks - Open the verification link in your email - Confirm verification in the app - Resend the email when the original message is unavailable - Sign out and use another account ## How to use this page ### 1. Verify your email Confirm the email address shown on the page and continue into MagickVoice. 1. Open the inbox for the email address printed on the page. 2. Find the latest MagickVoice verification message and select the link inside it. Complete any browser confirmation the link presents. 3. Return to the MagickVoice tab and select I've verified my email. 4. The button changes to Checking... while MagickVoice refreshes your account state. 5. When the check succeeds, new accounts open the Dashboard. The Dashboard includes the first-run Getting Started checklist rather than a separate setup wizard. 6. If the first check displays a temporary network error, wait briefly and select I've verified my email once more. ### 2. Send the verification email again Request a new message when the first one does not arrive or has expired. 1. Check Spam or Junk, Promotions, and any filtered inbox folders first. Verification emails can be filtered out of the main inbox. 2. Return to the Verify your email page and select Resend verification email. 3. Wait for the page to confirm that the request finished before checking the inbox again. 4. Open the newest verification message, select its link, then return and select I've verified my email. ## Tips and troubleshooting - If a verification message is delayed, check spam, promotions, and any alternate inbox tied to the invite. - Use the same sign-in method your team used when inviting you; switching methods can create a separate account. - Use Sign out only when the email address on this page is wrong or you need to use a different account. It ends the current session. - A verification link proves email ownership. Selecting I've verified my email is the separate in-app check that lets MagickVoice continue. - If you cannot find the message in your inbox, search for MagickVoice and check Spam or Junk before using Resend verification email. ## Related pages - [Sign in](https://magickvoice-user-docs.vercel.app/docs/sign-in) --- # Dashboard > Use Dashboard as the workspace home page for credit balance, first-run setup, quick actions, and links into every MagickVoice channel. - **Section:** Overview - **Audience:** Workspace operators and admins - **Page address:** `/app` ## Common tasks - Check the active organisation, workspace, and credit balance - Start a first call or browse call scripts - Complete the Getting Started checklist - Open messaging, contacts, scheduling, and channel setup pages ## How to use this page ### 1. Orient yourself on Dashboard Confirm you are in the right workspace and choose the correct starting point. 1. Open Dashboard from Overview in the left navigation. 2. Read the organisation and workspace controls in the top bar, then check the credit balance beside them. 3. Use the welcome panel for a direct first action: select Make your first call to open the call form, or Browse call scripts to choose or create an AI call script. 4. Leave the Page guide expanded the first time you use Dashboard. It explains how credit balance, activity, and channel cards relate to the rest of MagickVoice. 5. Use the profile control in the top-right corner only for account-level actions. It is separate from the workspace selector and channel navigation. ### 2. Complete the Getting Started checklist Set up the minimum pieces needed to run a useful first voice workflow. 1. Find Getting Started below the Page guide. The progress label shows how many of the four tasks have been completed. 2. Select Go next to Create a call script to define what the AI should do during a call. 3. Return to Dashboard, then select Go next to Upload a contact list to import the people your campaigns or calls will reach. 4. Select Go next to Make your first call when you are ready to test the script with a real recipient. 5. Use Schedule a campaign when the first call works and you want to plan a group of calls for a future time. 6. Do not dismiss the checklist while you still need its links. Dismiss hides the guide; it does not finish or undo any setup task. ### 3. Use a quick action or channel card Jump directly into the type of work you want to do without navigating through multiple menus. 1. Use Send Message to open the messaging workflow, Upload Contacts to open contact-list import, or Schedule Campaign to plan a future campaign. 2. Use the AI calls card to start voice-call setup, Phone menus to build a press-a-key menu, Voice messages to prepare an announcement, or Messaging to connect a supported message channel. 3. After choosing a card, use the destination page for detailed configuration. Dashboard is a launch point, not the place where you enter all campaign or call settings. ## Tips and troubleshooting - Treat dashboard numbers as a starting point, then open the linked page for row-level detail. - Use the dashboard after major campaigns to spot failed calls, low balance, or pending setup work quickly. - The credit balance updates as calls start and finish. Open the Credits page from the balance when you need to review or add credits. - Channel cards are shortcuts to detailed records and setup pages. Use them to narrow the task, then continue in the linked feature area. - If the welcome panel or checklist is hidden, Dashboard still remains the same home page; use the left navigation to reach Calls, Call scripts, Contacts, Scheduling, and Messaging directly. --- # Calls > Monitor AI call activity, narrow the list to the records that matter, export it when needed, and start one-off calls. - **Section:** Voice - **Audience:** Voice operators - **Page address:** `/app/calls` ## Common tasks - Filter AI call records - Search for one exact phone number - Export the visible data - Start a single AI call ## How to use this page ### 1. Find the calls you need Reduce a long call list to a precise operational view. 1. Open Voice, then Calls. The table shows each AI call with its status, direction, pipeline, provider, duration, talk time, recording indicator, and time. 2. Use All Statuses to isolate outcomes such as Queued, Ringing, In Progress, Completed, Failed, No Answer, Busy, or Switched Off. 3. Use pipeline, provider, and direction filters when you need to compare the same type of call. The phone search is an exact match, so enter the complete number with its country code. 4. Use Filter by Batch ID when investigating a known batch. Use the Duration or Talk Time column headings to sort the resulting table. 5. Check the outcome text and recording indicator before continuing with any follow-up. Select the conversation follow-up control only when you are ready to continue work on that contact. ### 2. Export or choose the right calling workflow Use this page without accidentally starting a bulk job from the legacy area. 1. Apply the filters first; Export CSV exports the data currently represented by your filtered view. 2. Use Customize export columns to decide which call fields are included before exporting. 3. Select New Call for one AI-assisted outbound call. Complete its required recipient, caller ID, prompt, and AI quality fields before the call button becomes available. 4. For a list of recipients, use Open the Campaign Composer in the notice. The page explicitly marks Bulk Calls here as a retiring workflow. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - A completed status means the call finished; it does not by itself indicate the business outcome. Review the call context before marking the work done. - Do not use the exact-number search with a partial local number. Include the plus sign and country code to avoid an empty result. ## Related pages - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) - [Call detail](https://magickvoice-user-docs.vercel.app/docs/call-detail) --- # New call > Configure and launch one outbound AI call with the recipient, caller ID, script, quality, recording, and scheduling controls in one guided form. - **Section:** Voice - **Audience:** Voice operators - **Page address:** `/app/calls/new` ## Common tasks - Enter the recipient - Choose the displayed caller ID - Select the script and AI quality - Schedule or start one call ## How to use this page ### 1. Set up a single AI call Provide the information the AI needs to call the right person from the right number. 1. In Who are we calling?, enter Phone number with the country code, for example +91 for India. This field is required. 2. Optionally enter Their name. It helps the AI greet the recipient more personally. 3. Choose Call from. This is the MagickVoice number the recipient sees when the phone rings. If the selector is still loading, wait for the workspace phone numbers to load rather than entering a number manually. 4. Under What should the AI say?, choose a Prompt template. A template is the reusable script that directs the AI during the conversation. 5. Choose the AI quality that matches the conversation. Higher tiers are described on screen as more natural and better at handling conversation. Then choose a Voice after selecting a quality tier. ### 2. Choose call behavior and launch time Make the one-off call with the intended safeguards. 1. Select a Language only when the prompt is configured to use it. Selecting a language makes it available, but the prompt instructions must explicitly tell the agent to speak that language. 2. Leave Record this call on when you need an audio copy for review. The screen notes that recording has a small additional charge. 3. Turn on Detect answering machines when voicemail detection is useful. Use Attach automations or Advanced settings only when your workflow requires them; advanced settings are for reference ID and developer options. 4. Choose Send Now to place the call after review, or Schedule for Later to choose a future date and time. 5. Read the helper line above the action buttons. It lists every missing requirement. Start call now becomes available only after valid phone number, caller ID, prompt template, and AI pipeline are set. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - Use this page for one recipient. For a group of recipients, select Try the Campaign Composer instead of repeating individual calls. - Cancel leaves the setup screen without placing a call. Starting a call is an external action, so review the caller ID, recipient, and script together before selecting it. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) - [Call detail](https://magickvoice-user-docs.vercel.app/docs/call-detail) --- # Dialer > Call a phone number directly from the browser by selecting an approved caller ID, entering a full phone number, and acknowledging recording consent when needed. - **Section:** Voice - **Audience:** WebRTC dialer users - **Page address:** `/app/calls/dialer` - **Access:** Your admin may need to enable this feature ## Common tasks - Select a caller ID - Enter or key in a full number - Choose whether to record - Place a browser call ## How to use this page ### 1. Place a browser-dialer call Call a number from the browser with the correct visible caller ID. 1. Open Voice, then Dialer. Use Call history in the page header when you need previous browser-dialer records instead. 2. Choose Caller ID. This is the active workspace number the recipient will see; only available tenant numbers appear in the selector. 3. Enter Number to call with the country code. You can type it directly or use the keypad. Hold 0 on the keypad to enter a plus sign. 4. Select Record this call only if recording is appropriate. The page explicitly reminds you to make sure everyone on the call consents to being recorded. 5. Review the caller ID and recipient number, then select Call. The call button remains unavailable until the required information is present. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - The Credits panel shows the available workspace balance and the approximate per-minute talk-time rate. Confirm there is enough balance before a longer call. - Use a complete international number. The dialer accepts the number you intend to reach, not a contact name. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) - [Call detail](https://magickvoice-user-docs.vercel.app/docs/call-detail) --- # Dialer call history > Review calls that were placed from the browser dialer, filter them by final status or exact number, and open the dialer to make the next call. - **Section:** Voice - **Audience:** WebRTC dialer users - **Page address:** `/app/calls/dialer/history` - **Access:** Your admin may need to enable this feature ## Common tasks - Filter browser calls by status - Search an exact number - Refresh the call log - Open the dialer ## How to use this page ### 1. Find a browser-dialer record Confirm the result of a call placed from your browser. 1. Open Voice, then Call History. This history is specifically for calls placed from the browser dialer, not the wider AI Calls list. 2. Use All Statuses to limit the view to Initiating, Ringing, In Progress, Completed, Failed, No Answer, Busy, or Canceled calls. 3. Use Search phone (exact) with the full country-code number when you know the recipient. 4. Select Refresh after a recent call finishes if its record has not appeared yet. 5. If there are no records, use Open Dialer to make the first browser call. The empty-state message changes after a call is logged. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - An AI call initiated from Calls is not the same as a browser-dialer call. Check the correct history before assuming a record is missing. - A call that is still initiating or ringing may take time to reach a final outcome. Refresh instead of placing a duplicate call. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Call detail](https://magickvoice-user-docs.vercel.app/docs/call-detail) --- # Call detail > Open a completed AI call from Calls to review its delivery facts, recording, AI-generated outcome analysis, and turn-by-turn transcript before deciding on a follow-up. - **Section:** Voice - **Audience:** Voice operators and managers - **Page address:** `/app/calls/:id` ## Common tasks - Review delivery facts - Play or download a permitted recording - Interpret call analysis - Read the transcript - Choose a follow-up ## How to use this page ### 1. Open the right call and confirm the delivery facts Establish what happened before relying on interpretation or taking another action. 1. In Voice, open Calls. Narrow the list by status, direction, provider, pipeline, exact phone number, or batch ID until the correct record is visible. 2. Select the call row to open Call Detail. Start at Call Information rather than jumping straight to the transcript. 3. Check Phone and Recipient to confirm that this is the correct person. These values are customer data, so do not copy them into an unapproved channel. 4. Read Status and its plain-language outcome first. Then use Direction, Pipeline, Provider, and Language to understand how the call was routed and configured. 5. Compare Created, Answered, and Ended with Duration and Talk Time. Duration covers the complete call lifecycle; talk time reflects the connected conversation portion. 6. Use See credits when you need to investigate the cost associated with the call. If Template Variables appear below the facts, they show the values that were inserted into the script for this recipient. ### 2. Review a recording responsibly Verify the actual audio without exposing call content unnecessarily. 1. Scroll to Recording. When a recording exists, use Play, the elapsed-time display, waveform, and volume control to review the audio in place. 2. Use the player to check material questions such as whether the call connected clearly, whether a hand-off was understood, or whether the transcript reflects what was said. 3. Use Download only when you are authorized to retain a local copy. The recording can contain personal and commercially sensitive information. 4. If no recording is shown, check whether recording was enabled for the call and whether your role is allowed to view it before assuming the call failed. ### 3. Understand the generated call analysis Use the analysis as a fast review aid while keeping human judgement in the decision loop. 1. Scroll to Call Analysis. Read the generated summary first to understand the stated request, response, and apparent outcome without replaying the entire call. 2. Use Overall Sentiment and its score as a directional signal for the conversation tone. A score is not a customer commitment and should not be used by itself to trigger a high-impact action. 3. Review Key Topics to see the issues or requests detected in the call. Use them to route the record to the right team or to check whether a required subject was covered. 4. Use Conversation Quality to compare Coherence and Effectiveness Score on their 10-point scales. Resolution Achieved indicates whether the analysis judged the stated objective to be met. 5. Open the recording or transcript when a score, topic, or summary does not match the operational outcome you expect. ### 4. Read the transcript and take a follow-up action Confirm the details that matter and continue the customer relationship in context. 1. Continue to Transcript. Each entry is labelled Assistant or User, includes a timestamp, and shows the sentiment detected for that turn. 2. Read in sequence to distinguish an explicit agreement from a question, a proposed alternative, or an unresolved objection. Use the recording when exact wording or tone matters. 3. Compare the final transcript turn with Resolution Achieved before marking work complete or starting another contact attempt. 4. Use Follow up at the top of the page only after reviewing the record. Choose the available conversation action that matches the confirmed outcome rather than creating a duplicate interaction. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - Analysis, sentiment, and transcripts are generated aids. Check the recording or the operational facts before making a consequential customer, billing, or compliance decision. - A completed call can still have a short talk time. Compare the timestamps, duration, recording, and transcript before deciding that the objective was achieved. - Treat recordings, transcripts, template values, and contact information as customer data. Follow your organization’s retention, export, and access rules. - If a call failed or did not answer, use the delivery facts to check the number, caller ID, provider, and final outcome before retrying. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) --- # Conversation thread > Use the contextual conversation timeline to understand the most recent customer interaction before continuing a call or message follow-up. - **Section:** Voice - **Audience:** Support and follow-up users - **Page address:** `/app/threads/:id` ## Common tasks - Review the latest interaction - Find related call context - Choose the next follow-up - Return to the originating Voice record ## How to use this page ### 1. Continue a conversation in context Avoid losing the history behind a follow-up. 1. Start from the relevant call record or its Follow up on this conversation control. 2. Read the newest timeline entry before composing or starting another interaction. 3. Open related call or message context when you need the reason for a prior status or outcome. 4. Carry out the next customer action only after confirming it belongs to the same contact and conversation. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - A conversation thread is context, not a signal to contact someone again automatically. Check the latest outcome first. - Return to the original call record when you need its technical result, duration, recording indicator, or provider information. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) --- # Call scripts > Create, reuse, export, edit, and remove the AI call scripts that tell a voice agent what to say and do on the phone. - **Section:** Voice - **Audience:** Script authors - **Page address:** `/app/prompts` ## Common tasks - Create a call script - Import a script from JSON - Edit an existing script - Export or delete a script ## How to use this page ### 1. Manage a reusable call script Keep voice-agent behavior organized and ready for safe use in calls and campaigns. 1. Open Voice, then Call Scripts. The count beside the heading shows how many scripts exist; each card lists the script name, its enabled language chips, and its guideline count. 2. Select Create call script to build a new script from a template or a blank canvas. Select Edit on an existing card to open the same editor for that script. 3. Use Import JSON only with a script file you have reviewed. Use Export as JSON on a card to save a script definition for transfer or backup. 4. Use Delete on a card only when the script is no longer needed. Confirm it is not selected by a live call or campaign before removing it. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - The page guide points to the Quick Start templates for common use cases and reminds you to test a script from the editor’s Test tab before using it with real customers. - Language chips reflect which languages the script enables; the instructions still have to tell the agent which language to actually speak. - Export a script before a major rewrite when you want an easy rollback reference. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) --- # Create or edit a call script > Build a new AI call script from a template or blank canvas, or edit an existing one, using the same structured editor of sections for instructions, guardrails, silence handling, languages, integrations, and captured outcomes. - **Section:** Voice - **Audience:** Script authors - **Page address:** `/app/prompts/new` ## Common tasks - Start from a template or blank canvas - Write agent instructions and the opening message - Set rules, hand-off, silence, and languages - Preview, test, and save ## How to use this page ### 1. Choose a starting point Begin with structure that matches the call type, whether the script is new or an edit. 1. For a new script, select Create call script from Call Scripts, then either pick an industry category and template or select Start from scratch (blank canvas). 2. To change an existing script, select Edit on its card. The editor opens titled with the script name and shows a Save changes button instead of Save script; new scripts show New call script and a Save script button. 3. Work through the left-hand sections in order. Name and What your agent should do carry a needs-attention marker until they are complete, and the save button stays disabled until the required information is present. ### 2. Define how the agent speaks and behaves Give the agent specific, usable instructions rather than a vague topic. 1. In Name, give the script a name you can find later. This field is required. 2. In What your agent should do, write Instructions for your agent — the role, objective, boundaries, and desired outcome. Use Improve writing for a refinement suggestion, and Personalize to insert per-recipient details such as a name into the text. 3. Add the Opening message: the first line the agent speaks when the call connects. Personalized fields you insert appear as chips in both the instructions and the opening message. 4. In Do’s and don’ts, add concrete rules the agent must follow, and under When to hand off to a person, list the situations that should pass the call to a human. ### 3. Tune silence, languages, and captured data Set the operational behavior that keeps calls on track. 1. In If the caller goes quiet, enable Silence handling to reveal the Directive (what the agent says when the caller is quiet), Threshold in seconds before nudging, and Max nudges before ending the call. Note that the highest voice-quality tier does not support nudging, so these settings have no effect there. 2. In Languages it can speak, check the languages to make them selectable at call time. Checking a language only makes it available — the agent speaks another language only if your instructions explicitly tell it to (for example, “Speak in Tamil”). 3. Use What to capture from each call to add specific details to note from every conversation, such as whether the caller agreed to pay. 4. Use Connect to your systems when the agent must look up information mid-call. This section, along with Preview and Test, requires you to save the script first, so save once the required sections are complete and continue editing. ### 4. Preview, test, and save Confirm the script behaves as intended before using it live. 1. Use the Preview tab to inspect the rendered opening message and instructions. For a saved script, fill the personalized sample fields so the preview shows realistic values. 2. Switch to the Test tab to exercise the script on a real test call. Both Preview detail and Test require the script to be saved first. 3. Select Save script (new) or Save changes (edit) once the preview matches the intended behavior. For a significant edit, run the revised script on a single call before broad use. 4. Use Close to leave the editor. Closing before saving discards the unsaved draft, so save a working version before a large experimental change. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - New and edit use the same editor and the same sections; an edit changes the reusable script, so assume it affects future calls and campaigns that select it. - Keep instructions concrete: say what the agent should do, what it must not do, and when it must hand off. That is more reliable than a short topic-only prompt. - If you need to preserve the original behavior, export the script before a major rewrite or create a separate script for the new use case. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) --- # SIP Connections > Connect an approved SIP trunk so MagickVoice can place outbound calls through your carrier, using either SIP credentials or an IP allowlist. - **Section:** Voice - **Audience:** Telephony administrators - **Page address:** `/app/sip/connections` ## Common tasks - Add a SIP connection - Enter the trunk domain - Choose credentials or IP allowlist - Allow MagickVoice egress IPs ## How to use this page ### 1. Add a credential-based SIP trunk Save the connection details supplied by a carrier that authenticates with a SIP username and password. 1. Open Voice, then SIP Connections, and select Add SIP Connection. 2. Enter a clear Connection Name, such as the carrier name and intended environment, so users can recognize it later. 3. Enter the SIP Domain exactly as provided by the carrier. Include a port only when one is required, but do not include the sip: prefix. 4. Leave Credentials selected, then enter the SIP username and SIP password from the carrier. The form notes that credentials are encrypted at rest. 5. Review the values and create the connection. Use it first with a controlled test call before routing operational calling through it. ### 2. Use IP allowlisting instead Connect a trunk that trusts MagickVoice network addresses rather than a SIP username and password. 1. Enter the connection name and SIP domain as above, then select IP whitelist as the authentication mode. 2. Create the connection without entering credentials. 3. Open the saved connection’s detail page and find the Egress IPs to Whitelist section. If the addresses are listed, copy them; if the section says they are not available yet, contact support to obtain them. 4. Allow those addresses on the SIP trunk or firewall with your carrier. Calls cannot authenticate until the carrier-side allowlist is in place. ### 3. Review or remove an existing connection Manage the trunks already saved in the workspace. 1. Once connections exist, the page lists them in a table with Name, SIP Domain, Auth Mode, Calls Placed, Test result, Status, and Created date. 2. Select a row to open its detail page, or use the row’s Edit control to change its settings. 3. Use Revoke to take a trunk out of service. A confirmation warns that calls relying on it will fail, so confirm only when nothing live depends on that route. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - A SIP connection can direct outbound call traffic through your carrier. Coordinate ownership and testing with the person who manages the carrier account before saving production settings. - If the carrier gives a hostname with a non-standard port, include the port after the hostname, for example sip.example.com:5060. - Use a distinct connection name for sandbox and production trunks so the correct route is obvious during call setup. - SIP trunks are used only when the effective telephony provider supports them (VoBiz). If your workspace is on another provider, a saved connection will not carry calls until that provider is in effect. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) --- # SIP connection detail > Inspect one SIP connection: its domain and authentication mode, status and usage, the egress IPs to allowlist for IP-whitelist trunks, and the controls to test, edit, or revoke it. - **Section:** Voice - **Audience:** Telephony admins - **Page address:** `/app/sip/connections/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Review connection information and status - Copy the egress IPs to allowlist - Test the connection - Edit or revoke the connection ## How to use this page ### 1. Review and verify a SIP connection Confirm a trunk is configured correctly and ready to carry calls. 1. Open Voice, then SIP Connections, and select the connection row. The detail page opens with a breadcrumb back to the list and the connection name and status in the header. 2. Check Connection Information for the SIP Domain, Auth Mode, Status, VoBiz Trunk ID, and the Created, Updated, Last Used, Last Tested, and Last Test Error values. The cards below summarize Calls Placed and the Last Test result. 3. For an IP-whitelist trunk, use Egress IPs to Whitelist to get the addresses to allow on your carrier’s SIP trunk or firewall. If it reads that IPs are not available yet, contact support to obtain them, as the note on the page instructs. 4. Select Test Connection to run a connectivity check; the Last Tested and Last Test Error fields record the outcome. Run a test before routing production calls through the trunk. ### 2. Edit or revoke a connection Change trunk details or take a trunk out of service safely. 1. Select Edit to change the connection name, SIP domain, authentication mode, or credentials, then save. 2. Select Revoke to take the trunk out of service. A confirmation dialog warns that calls relying on this trunk will fail, so confirm only when no live calling depends on it. 3. Coordinate edits and revocation with the person who manages the carrier account, since both can interrupt outbound calling. ## Tips and troubleshooting - Open the detail page after a call to review transcript, outcome, recording, and follow-up options in one place. - When comparing calls, use status and date filters first, then open only the calls that need action. - Egress IPs are shown here rather than on the list page. For an IP-whitelist trunk, calls cannot authenticate until those addresses are allowed on the carrier side. - Last Used and Last Tested help confirm whether a trunk is actually carrying traffic before you revoke or reconfigure it. - Revoking a connection is disruptive, not a soft toggle — the confirmation states that dependent calls will fail, so treat it as taking the route offline. ## Related pages - [Calls](https://magickvoice-user-docs.vercel.app/docs/calls) - [New call](https://magickvoice-user-docs.vercel.app/docs/new-call) - [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer) - [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history) --- # Phone menus > Manage IVR workflows — automated call flows that greet callers, offer press-a-key menus, collect input, route the call, or hand it off to an AI assistant — and open the visual builder to create or change one. - **Section:** Phone Menus - **Audience:** IVR builders - **Page address:** `/app/ivr-workflows` - **Access:** Your admin may need to enable this feature ## Common tasks - Create a workflow from a template - Import a workflow - Edit an existing workflow - Export or delete a workflow ## How to use this page ### 1. Manage your phone menu workflows Keep IVR call flows organized and ready to attach to live calling. 1. Open Phone Menus. The count beside the heading shows how many workflows exist; the table lists each workflow with its description, step count, variable count, version, status (for example Active), and when it was last updated. 2. Select Create workflow to start from a ready-made template or a blank canvas. Select Edit on a row to open the same builder for that workflow. 3. Use Import only with a workflow file you have reviewed, and Export on a row to save a workflow definition for transfer or backup. 4. Use Delete on a row only when the workflow is no longer needed. Confirm it is not attached to a live number or campaign before removing it. ## Tips and troubleshooting - Use short labels for IVR steps so the canvas remains readable as the menu grows. - Test no-input and invalid-input paths; they are the most common places callers get stuck. - The page guide explains that each workflow is a sequence of steps — play audio, gather input, make a decision, call a webhook, or hand off to an AI assistant. - Test a workflow before going live by launching a small batch from the Campaign Composer, then review the run on Menu Activity. ## Related pages - [Create or edit a phone menu](https://magickvoice-user-docs.vercel.app/docs/create-or-edit-a-phone-menu) - [Menu activity](https://magickvoice-user-docs.vercel.app/docs/menu-activity) - [Menu session detail](https://magickvoice-user-docs.vercel.app/docs/menu-session-detail) --- # Create or edit a phone menu > Build a new IVR workflow from a template or a blank canvas, or edit an existing one, in the same visual builder: a step palette on the left, the call-flow canvas in the middle, the selected step’s settings on the right, and a dock for problems, variables, and a no-cost simulator. - **Section:** Phone Menus - **Audience:** IVR builders - **Page address:** `/app/ivr-workflows/new` - **Access:** Your admin may need to enable this feature ## Common tasks - Start from a template or blank canvas - Add and connect call steps - Configure each step’s settings and routes - Simulate, resolve problems, and save ## How to use this page ### 1. Choose a starting point Begin with a structure that matches the call flow, whether the workflow is new or an edit. 1. For a new workflow, select Create workflow from Phone Menus, then pick a template — Blank workflow, Greeting → talk to AI, Press-1 phone menu, Verify a code, or Satisfaction survey. Each template card shows how many steps it starts with. 2. To change an existing workflow, select Edit on its row. The builder opens on the same canvas; a header shows the workflow name, the step count, and whether the flow is ready to save. 3. Give the workflow a clear name in the name field at the top so it is easy to find later. ### 2. Build the caller’s journey Lay out the steps a caller moves through, from greeting to a final destination. 1. From the Add to the call palette, add steps: Play message (speak text-to-speech or an uploaded clip), Gather input (ask the caller to press keys and save the result to a variable), Decision (branch on a collected value), Webhook (call an external service mid-call), AI handoff (connect the live caller to an AI assistant — a terminal step), and Hang up (end the call, optionally with a final message). 2. Select any step on the canvas to edit it in the right-hand inspector. For a Play message step you set the Title, the required Step ID (used to wire routes), what the caller hears, and the Language and Voice; High-quality audio pre-generates natural-sounding speech instead of the phone network’s robotic text-to-speech. 3. Routes read in caller language on the canvas — “if the caller presses 1”, “no input”, “otherwise” — so the branches show exactly how a caller reaches each step. 4. Use Undo and Redo while you arrange steps. Only blocking problems stop you saving; reachability and variable hints are advisory. ### 3. Step type — Play message (Speak) Speak something to the caller — a greeting or read-out information — then continue down the call line. Plays text-to-speech or an uploaded audio clip. 1. What the caller hears: the text spoken via text-to-speech. Use {{variable}} to insert values collected earlier in the call. 2. Language and Voice: the language and voice used to speak the message; leave on Default to inherit the workflow’s settings. 3. High-quality audio: pre-generates natural-sounding speech through the provider instead of the phone network’s robotic text-to-speech, and falls back to standard audio if it cannot be generated. 4. Audio file: choose an uploaded clip to play instead of the text — upload clips under Audio Files first. Advanced options add a Loop count to repeat the message before continuing (defaults to once). 5. Use it to open the call, read back information, or bridge between steps. ### 4. Step type — Gather input (Listen) Ask the caller to press keys and save what they enter into a variable you can branch on later — a menu choice, an OTP, or any keypad input. 1. What the caller hears: the prompt played before input, for example “Press 1 for sales, or 2 for support.” Supports {{variable}} personalization. 2. Save the answer as: the required variable name the keypad input is stored under (for example menu_choice) so later steps can test it or pass it to the AI. 3. Digits: how many keypad digits to collect (1–20). Timeout: seconds to wait for input before treating it as no input (1–120). Retries: how many times to re-prompt after no input (0–10). 4. If the caller gives no input: where to send the caller after they run out of retries; leave blank to continue down the call line. 5. Language, Voice, and High-quality audio behave as they do for Play message. Use it whenever the flow needs a decision or data from the caller. ### 5. Step type — Decision (Decide) Route the caller differently based on a collected value — “if they pressed 1, do this; otherwise, do that.” Adds no audio; it only chooses a path. 1. Decide based on: the collected variable to test (for example menu_choice). Every rule below compares this value. 2. Rules: each rule is an operator — Equals, Not equals, In (list), Greater than, or Less than — a value, and a destination step. Each rule peels off the canvas as a labeled detour, and the first matching rule wins. 3. Otherwise (no rule matched): the catch-all destination when no rule matches; leave blank to continue down the call line to the next step. 4. Use Add rule to add more branches. Use it right after a Gather input step to send each keypad choice to the right place. ### 6. Step type — Webhook (Decide) Call an external service mid-call to fetch or send data — for example look up an account — and optionally save the response and reroute on failure. 1. Endpoint URL (required) and Method (POST or GET): the service to call; use {{variable}} in the URL to pass collected values. 2. If the request fails: where to send the caller if the service errors or times out. 3. Advanced — Save response as: store the response (or a field of it) under a name for later steps. Request body: a JSON template sent with the request, using {{variable}} placeholders. 4. Advanced — Timeout (500–30000 ms) and Retries (0–5) control how long to wait and how many times to retry. Wait message plays to the caller while the request runs. 5. Use it to personalize the flow with live data, such as branching on an account status returned by your system. ### 7. Step type — AI handoff (Connect) End the IVR and connect the live caller to an AI assistant on the same line. A terminal step — nothing runs after it — and variables collected earlier flow into the AI prompt automatically. 1. AI prompt template (required): the call script the AI agent uses once it takes over; choose one of your saved Call Scripts. 2. AI’s opening line: the first thing the AI says when it takes over, with {{variable}} personalization. 3. Prompt variables: map collected values into the prompt — the builder offers quick chips such as {{menu_choice}} for the values already gathered. 4. Advanced — AI quality sets an optional quality tier (Bronze through Platinum, or the server default) and Language sets the language the AI converses in. 5. Use it to let callers self-serve through the menu and then talk to the AI for anything the menu cannot handle. ### 8. Step type — Hang up (End) End the call cleanly, optionally after a final message. A terminal step — the call ends here. 1. Final message: an optional line played to the caller right before the call ends, for example “Thanks for calling. Goodbye!” 2. Language and Voice control how that final message is spoken. 3. Use it to close every branch of the flow so callers always reach a defined ending rather than dropping off unexpectedly. ### 9. Simulate, resolve problems, and save Confirm the flow routes correctly before it handles live callers. 1. Open the Problems tab in the dock. Items there are clickable and jump straight to the step that needs attention — for example “Webhook step needs a valid URL”, “prompt_template_id is required”, or a step that “can’t be reached from the start of the flow”. The flow is ready to save when it reports no blocking problems. 2. Use the Variables tab to review the values the flow collects and references, such as menu_choice. 3. Open the Simulator, set the sample call details (for example a phone value and a menu_choice), and select Run call to walk the flow step by step. Nothing is dialed and no credits are spent. 4. Select Save once the flow is correct. For a significant edit to a live workflow, simulate the revised routing first, since an edit changes the flow that future calls will follow. ## Tips and troubleshooting - Use short labels for IVR steps so the canvas remains readable as the menu grows. - Test no-input and invalid-input paths; they are the most common places callers get stuck. - New and edit use the same builder and the same steps; an edit changes the workflow that live calls follow, so treat it as affecting callers already routed through it. - Give every step a clear Title and a stable Step ID — routes wire to the Step ID, so renaming or removing a step can break the branches that point to it. - Test the no-input and invalid-input paths in the Simulator; they are the most common places callers get stuck. ## Related pages - [Phone menus](https://magickvoice-user-docs.vercel.app/docs/phone-menus) - [Menu activity](https://magickvoice-user-docs.vercel.app/docs/menu-activity) - [Menu session detail](https://magickvoice-user-docs.vercel.app/docs/menu-session-detail) --- # Menu activity > Review IVR call sessions — one session per phone call through a workflow — and filter them by status, workflow, phone number, or batch to see how callers moved through your menus. - **Section:** Phone Menus - **Audience:** IVR operators - **Page address:** `/app/ivr-sessions` - **Access:** Your admin may need to enable this feature ## Common tasks - Filter sessions by status or workflow - Search for one exact phone number - Filter by batch ID - Open a session to inspect the caller path ## How to use this page ### 1. Find and review IVR sessions Locate the right call sessions and understand how callers moved through a menu. 1. Open Menu Activity. Use the status filter (Queued, Ringing, In Progress, Completed, Failed, No Answer, and more), the workflow filter, Search phone (exact) with the full country-code number, or Batch ID to narrow the list. 2. Active sessions auto-refresh about every 10 seconds, so you can watch progress live; use Refresh to update immediately. 3. Open a session to inspect the caller path — the steps taken, keypad input, and where the call ended — when you need to investigate an abandoned or misrouted call. 4. To launch new IVR calls, use Open the Campaign Composer. Batch initiation has moved there and running batches from this page is being retired. ## Tips and troubleshooting - Use short labels for IVR steps so the canvas remains readable as the menu grows. - Test no-input and invalid-input paths; they are the most common places callers get stuck. - The phone search is an exact match — enter the complete number with its country code, for example +919876543210. - Session data reflects real caller activity and may include customer phone numbers; treat it as customer data and do not copy it into unapproved channels. ## Related pages - [Phone menus](https://magickvoice-user-docs.vercel.app/docs/phone-menus) - [Create or edit a phone menu](https://magickvoice-user-docs.vercel.app/docs/create-or-edit-a-phone-menu) - [Menu session detail](https://magickvoice-user-docs.vercel.app/docs/menu-session-detail) --- # Menu session detail > Inspect a single IVR session, including route choices, timing, and the caller journey. - **Section:** Phone Menus - **Audience:** IVR operators - **Page address:** `/app/ivr-sessions/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Review caller path - Inspect keypad input - Identify routing problems ## How to use this page ### 1. Use this page to build or review IVR phone menus Understand what is available on Menu session detail and choose the right next action. 1. Open Menu session detail from the Phone Menus area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use short labels for IVR steps so the canvas remains readable as the menu grows. - Test no-input and invalid-input paths; they are the most common places callers get stuck. ## Related pages - [Phone menus](https://magickvoice-user-docs.vercel.app/docs/phone-menus) - [Create or edit a phone menu](https://magickvoice-user-docs.vercel.app/docs/create-or-edit-a-phone-menu) - [Menu activity](https://magickvoice-user-docs.vercel.app/docs/menu-activity) --- # Automations > Manage post-call and event-based automations that send messages, run follow-ups, or apply workflow logic. - **Section:** Automations - **Audience:** Operations users - **Page address:** `/app/automations` ## Common tasks - Search automations - Create an automation - Open run history - Pause or edit an automation ## How to use this page ### 1. Use this page to create and monitor follow-up automation Understand what is available on Automations and choose the right next action. 1. Open Automations from the Automations area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Start with a narrow trigger, test it, then broaden conditions after confirming the first run behaves correctly. - Use the run drawer or detail page when you need evidence of what happened during an automation run. ## Related pages - [New automation](https://magickvoice-user-docs.vercel.app/docs/new-automation) - [Edit automation](https://magickvoice-user-docs.vercel.app/docs/edit-automation) - [Automation detail](https://magickvoice-user-docs.vercel.app/docs/automation-detail) --- # New automation > Build a new automation with triggers, conditions, actions, attachments, and templates. - **Section:** Automations - **Audience:** Operations users - **Page address:** `/app/automations/new` ## Common tasks - Choose a trigger - Add conditions - Select an action - Test and save ## How to use this page ### 1. Use this page to create and monitor follow-up automation Understand what is available on New automation and choose the right next action. 1. Open New automation from the Automations area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Start with a narrow trigger, test it, then broaden conditions after confirming the first run behaves correctly. - Use the run drawer or detail page when you need evidence of what happened during an automation run. ## Related pages - [Automations](https://magickvoice-user-docs.vercel.app/docs/automations) - [Edit automation](https://magickvoice-user-docs.vercel.app/docs/edit-automation) - [Automation detail](https://magickvoice-user-docs.vercel.app/docs/automation-detail) --- # Edit automation > Modify an automation while keeping trigger conditions and downstream actions clear. - **Section:** Automations - **Audience:** Operations users - **Page address:** `/app/automations/:id/edit` ## Common tasks - Review the current flow - Change trigger logic - Update actions - Save and monitor new runs ## How to use this page ### 1. Use this page to create and monitor follow-up automation Understand what is available on Edit automation and choose the right next action. 1. Open Edit automation from the Automations area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Start with a narrow trigger, test it, then broaden conditions after confirming the first run behaves correctly. - Use the run drawer or detail page when you need evidence of what happened during an automation run. ## Related pages - [Automations](https://magickvoice-user-docs.vercel.app/docs/automations) - [New automation](https://magickvoice-user-docs.vercel.app/docs/new-automation) - [Automation detail](https://magickvoice-user-docs.vercel.app/docs/automation-detail) --- # Automation detail > Review automation configuration, status, and run results for a single automation. - **Section:** Automations - **Audience:** Operations users - **Page address:** `/app/automations/:id` ## Common tasks - Check automation status - Inspect recent runs - Open run details - Decide whether to edit ## How to use this page ### 1. Use this page to create and monitor follow-up automation Understand what is available on Automation detail and choose the right next action. 1. Open Automation detail from the Automations area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Start with a narrow trigger, test it, then broaden conditions after confirming the first run behaves correctly. - Use the run drawer or detail page when you need evidence of what happened during an automation run. ## Related pages - [Automations](https://magickvoice-user-docs.vercel.app/docs/automations) - [New automation](https://magickvoice-user-docs.vercel.app/docs/new-automation) - [Edit automation](https://magickvoice-user-docs.vercel.app/docs/edit-automation) --- # Voice messages > Manage prerecorded or generated voice messages used in campaign sends. - **Section:** Campaigns - **Audience:** Campaign creators - **Page address:** `/app/announcements` - **Access:** Your admin may need to enable this feature ## Common tasks - Create a voice message - Review existing messages - Select a recording for a campaign ## How to use this page ### 1. Use this page to prepare, send, and analyze campaigns Understand what is available on Voice messages and choose the right next action. 1. Open Voice messages from the Campaigns area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Review campaign settings before dispatch because recipient mistakes can be expensive to unwind. - Use analytics after delivery to compare completion, failures, and response trends before sending the next batch. ## Related pages - [Recordings](https://magickvoice-user-docs.vercel.app/docs/recordings) - [Static calls](https://magickvoice-user-docs.vercel.app/docs/static-calls) - [New campaign](https://magickvoice-user-docs.vercel.app/docs/new-campaign) - [All campaigns](https://magickvoice-user-docs.vercel.app/docs/all-campaigns) --- # Recordings > Manage uploaded audio assets and recordings that campaigns can use. - **Section:** Campaigns - **Audience:** Campaign creators - **Page address:** `/app/audio-files` - **Access:** Your admin may need to enable this feature ## Common tasks - Upload audio - Preview a recording - Verify audio readiness - Reuse audio in campaigns ## How to use this page ### 1. Use this page to prepare, send, and analyze campaigns Understand what is available on Recordings and choose the right next action. 1. Open Recordings from the Campaigns area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Review campaign settings before dispatch because recipient mistakes can be expensive to unwind. - Use analytics after delivery to compare completion, failures, and response trends before sending the next batch. ## Related pages - [Voice messages](https://magickvoice-user-docs.vercel.app/docs/voice-messages) - [Static calls](https://magickvoice-user-docs.vercel.app/docs/static-calls) - [New campaign](https://magickvoice-user-docs.vercel.app/docs/new-campaign) - [All campaigns](https://magickvoice-user-docs.vercel.app/docs/all-campaigns) --- # Static calls > Review legacy or static call workflows that support voice campaign sending. - **Section:** Campaigns - **Audience:** Campaign creators - **Page address:** `/app/static-calls` - **Access:** Your admin may need to enable this feature ## Common tasks - Open static call records - Review configuration - Use records for campaign troubleshooting ## How to use this page ### 1. Use this page to prepare, send, and analyze campaigns Understand what is available on Static calls and choose the right next action. 1. Open Static calls from the Campaigns area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Review campaign settings before dispatch because recipient mistakes can be expensive to unwind. - Use analytics after delivery to compare completion, failures, and response trends before sending the next batch. ## Related pages - [Voice messages](https://magickvoice-user-docs.vercel.app/docs/voice-messages) - [Recordings](https://magickvoice-user-docs.vercel.app/docs/recordings) - [New campaign](https://magickvoice-user-docs.vercel.app/docs/new-campaign) - [All campaigns](https://magickvoice-user-docs.vercel.app/docs/all-campaigns) --- # New campaign > Compose a campaign by choosing the campaign type, audience, message, sender, variables, and review settings. - **Section:** Campaigns - **Audience:** Campaign creators - **Page address:** `/app/campaigns/new` - **Access:** Your admin may need to enable this feature ## Common tasks - Choose campaign type - Select contacts - Configure message and variables - Review and send ## How to use this page ### 1. Use this page to prepare, send, and analyze campaigns Understand what is available on New campaign and choose the right next action. 1. Open New campaign from the Campaigns area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Review campaign settings before dispatch because recipient mistakes can be expensive to unwind. - Use analytics after delivery to compare completion, failures, and response trends before sending the next batch. ## Related pages - [Voice messages](https://magickvoice-user-docs.vercel.app/docs/voice-messages) - [Recordings](https://magickvoice-user-docs.vercel.app/docs/recordings) - [Static calls](https://magickvoice-user-docs.vercel.app/docs/static-calls) - [All campaigns](https://magickvoice-user-docs.vercel.app/docs/all-campaigns) --- # All campaigns > Track sent campaigns, dispatch jobs, delivery progress, and completion status. - **Section:** Campaigns - **Audience:** Campaign managers - **Page address:** `/app/bulk-dispatch-jobs` - **Access:** Your admin may need to enable this feature ## Common tasks - Search dispatched campaigns - Filter by status - Open campaign detail - Review failures ## How to use this page ### 1. Use this page to prepare, send, and analyze campaigns Understand what is available on All campaigns and choose the right next action. 1. Open All campaigns from the Campaigns area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Review campaign settings before dispatch because recipient mistakes can be expensive to unwind. - Use analytics after delivery to compare completion, failures, and response trends before sending the next batch. ## Related pages - [Voice messages](https://magickvoice-user-docs.vercel.app/docs/voice-messages) - [Recordings](https://magickvoice-user-docs.vercel.app/docs/recordings) - [Static calls](https://magickvoice-user-docs.vercel.app/docs/static-calls) - [New campaign](https://magickvoice-user-docs.vercel.app/docs/new-campaign) --- # Campaign detail > Inspect one dispatched campaign, including recipient progress, failures, analytics, and run details. - **Section:** Campaigns - **Audience:** Campaign managers - **Page address:** `/app/bulk-dispatch-jobs/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Review delivery progress - Inspect failed recipients - Export or compare results - Open analytics context ## How to use this page ### 1. Use this page to prepare, send, and analyze campaigns Understand what is available on Campaign detail and choose the right next action. 1. Open Campaign detail from the Campaigns area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Review campaign settings before dispatch because recipient mistakes can be expensive to unwind. - Use analytics after delivery to compare completion, failures, and response trends before sending the next batch. ## Related pages - [Voice messages](https://magickvoice-user-docs.vercel.app/docs/voice-messages) - [Recordings](https://magickvoice-user-docs.vercel.app/docs/recordings) - [Static calls](https://magickvoice-user-docs.vercel.app/docs/static-calls) - [New campaign](https://magickvoice-user-docs.vercel.app/docs/new-campaign) --- # Campaign analytics > Analyze campaign delivery, channel trends, call outcomes, and performance over time. - **Section:** Campaigns - **Audience:** Campaign managers - **Page address:** `/app/campaign-analytics` - **Access:** Your admin may need to enable this feature ## Common tasks - Set a reporting period - Compare campaign outcomes - Review trends - Use results to improve the next campaign ## How to use this page ### 1. Use this page to prepare, send, and analyze campaigns Understand what is available on Campaign analytics and choose the right next action. 1. Open Campaign analytics from the Campaigns area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Review campaign settings before dispatch because recipient mistakes can be expensive to unwind. - Use analytics after delivery to compare completion, failures, and response trends before sending the next batch. ## Related pages - [Voice messages](https://magickvoice-user-docs.vercel.app/docs/voice-messages) - [Recordings](https://magickvoice-user-docs.vercel.app/docs/recordings) - [Static calls](https://magickvoice-user-docs.vercel.app/docs/static-calls) - [New campaign](https://magickvoice-user-docs.vercel.app/docs/new-campaign) --- # Messaging connections > Connect and manage messaging accounts such as WhatsApp and Telegram. - **Section:** Messaging - **Audience:** Messaging operators - **Page address:** `/app/messaging/connections` - **Access:** Your admin may need to enable this feature ## Common tasks - Add a connection - Check connection health - Open connection detail - Reconnect when required ## How to use this page ### 1. Use this page to connect channels and manage messages Understand what is available on Messaging connections and choose the right next action. 1. Open Messaging connections from the Messaging area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Keep connection health visible before sending important messages; disconnected accounts cannot deliver reliably. - Open the message detail page for delivery evidence, payload review, and troubleshooting context. ## Related pages - [Messaging connection detail](https://magickvoice-user-docs.vercel.app/docs/messaging-connection-detail) - [Messaging templates](https://magickvoice-user-docs.vercel.app/docs/messaging-templates) - [Messages](https://magickvoice-user-docs.vercel.app/docs/messages) - [Message detail](https://magickvoice-user-docs.vercel.app/docs/message-detail) --- # Messaging connection detail > Inspect one messaging connection, its channel settings, QR or auth state, health, and analytics. - **Section:** Messaging - **Audience:** Messaging operators - **Page address:** `/app/messaging/connections/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Review connection state - Complete QR authentication - Check delivery analytics - Disconnect or troubleshoot ## How to use this page ### 1. Use this page to connect channels and manage messages Understand what is available on Messaging connection detail and choose the right next action. 1. Open Messaging connection detail from the Messaging area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Keep connection health visible before sending important messages; disconnected accounts cannot deliver reliably. - Open the message detail page for delivery evidence, payload review, and troubleshooting context. ## Related pages - [Messaging connections](https://magickvoice-user-docs.vercel.app/docs/messaging-connections) - [Messaging templates](https://magickvoice-user-docs.vercel.app/docs/messaging-templates) - [Messages](https://magickvoice-user-docs.vercel.app/docs/messages) - [Message detail](https://magickvoice-user-docs.vercel.app/docs/message-detail) --- # Messaging templates > Review and manage reusable message templates used for outbound messaging workflows. - **Section:** Messaging - **Audience:** Messaging operators - **Page address:** `/app/messaging/templates` - **Access:** Your admin may need to enable this feature ## Common tasks - Search templates - Review template variables - Confirm approval or readiness - Use a template in a send ## How to use this page ### 1. Use this page to connect channels and manage messages Understand what is available on Messaging templates and choose the right next action. 1. Open Messaging templates from the Messaging area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Keep connection health visible before sending important messages; disconnected accounts cannot deliver reliably. - Open the message detail page for delivery evidence, payload review, and troubleshooting context. ## Related pages - [Messaging connections](https://magickvoice-user-docs.vercel.app/docs/messaging-connections) - [Messaging connection detail](https://magickvoice-user-docs.vercel.app/docs/messaging-connection-detail) - [Messages](https://magickvoice-user-docs.vercel.app/docs/messages) - [Message detail](https://magickvoice-user-docs.vercel.app/docs/message-detail) --- # Messages > Send and review outbound messages, delivery state, and follow-up message activity. - **Section:** Messaging - **Audience:** Messaging operators - **Page address:** `/app/messaging/messages` - **Access:** Your admin may need to enable this feature ## Common tasks - Send a message - Filter message history - Open message detail - Start follow-up from context ## How to use this page ### 1. Use this page to connect channels and manage messages Understand what is available on Messages and choose the right next action. 1. Open Messages from the Messaging area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Keep connection health visible before sending important messages; disconnected accounts cannot deliver reliably. - Open the message detail page for delivery evidence, payload review, and troubleshooting context. ## Related pages - [Messaging connections](https://magickvoice-user-docs.vercel.app/docs/messaging-connections) - [Messaging connection detail](https://magickvoice-user-docs.vercel.app/docs/messaging-connection-detail) - [Messaging templates](https://magickvoice-user-docs.vercel.app/docs/messaging-templates) - [Message detail](https://magickvoice-user-docs.vercel.app/docs/message-detail) --- # Message detail > Review a single message, including recipient, channel, template, payload, delivery state, and error context. - **Section:** Messaging - **Audience:** Messaging operators - **Page address:** `/app/messaging/messages/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Review message payload - Inspect delivery status - Troubleshoot failed delivery - Open related thread ## How to use this page ### 1. Use this page to connect channels and manage messages Understand what is available on Message detail and choose the right next action. 1. Open Message detail from the Messaging area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Keep connection health visible before sending important messages; disconnected accounts cannot deliver reliably. - Open the message detail page for delivery evidence, payload review, and troubleshooting context. ## Related pages - [Messaging connections](https://magickvoice-user-docs.vercel.app/docs/messaging-connections) - [Messaging connection detail](https://magickvoice-user-docs.vercel.app/docs/messaging-connection-detail) - [Messaging templates](https://magickvoice-user-docs.vercel.app/docs/messaging-templates) - [Messages](https://magickvoice-user-docs.vercel.app/docs/messages) --- # Schedules > Review one-time scheduled sends, upcoming activity, and schedule execution status. - **Section:** Scheduling - **Audience:** Campaign schedulers - **Page address:** `/app/schedules` - **Access:** Your admin may need to enable this feature ## Common tasks - Search schedules - Open schedule detail - Cancel or inspect a scheduled send ## How to use this page ### 1. Use this page to schedule one-time or recurring sends Understand what is available on Schedules and choose the right next action. 1. Open Schedules from the Scheduling area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use recurring schedules for repeating operational sends, not one-off campaigns. - Review upcoming instances after editing a recurring schedule so you know which future sends changed. ## Related pages - [Schedule detail](https://magickvoice-user-docs.vercel.app/docs/schedule-detail) - [Recurring schedules](https://magickvoice-user-docs.vercel.app/docs/recurring-schedules) - [New recurring schedule](https://magickvoice-user-docs.vercel.app/docs/new-recurring-schedule) - [Edit recurring schedule](https://magickvoice-user-docs.vercel.app/docs/edit-recurring-schedule) --- # Schedule detail > Inspect one scheduled send, including audience, timing, content, and execution result. - **Section:** Scheduling - **Audience:** Campaign schedulers - **Page address:** `/app/schedules/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Review schedule timing - Check recipients and content - Inspect execution status ## How to use this page ### 1. Use this page to schedule one-time or recurring sends Understand what is available on Schedule detail and choose the right next action. 1. Open Schedule detail from the Scheduling area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use recurring schedules for repeating operational sends, not one-off campaigns. - Review upcoming instances after editing a recurring schedule so you know which future sends changed. ## Related pages - [Schedules](https://magickvoice-user-docs.vercel.app/docs/schedules) - [Recurring schedules](https://magickvoice-user-docs.vercel.app/docs/recurring-schedules) - [New recurring schedule](https://magickvoice-user-docs.vercel.app/docs/new-recurring-schedule) - [Edit recurring schedule](https://magickvoice-user-docs.vercel.app/docs/edit-recurring-schedule) --- # Recurring schedules > Manage repeating campaign or message schedules and review their upcoming runs. - **Section:** Scheduling - **Audience:** Campaign schedulers - **Page address:** `/app/recurring-schedules` - **Access:** Your admin may need to enable this feature ## Common tasks - Search recurring schedules - Create a recurring schedule - Open future instances - Edit recurrence rules ## How to use this page ### 1. Use this page to schedule one-time or recurring sends Understand what is available on Recurring schedules and choose the right next action. 1. Open Recurring schedules from the Scheduling area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use recurring schedules for repeating operational sends, not one-off campaigns. - Review upcoming instances after editing a recurring schedule so you know which future sends changed. ## Related pages - [Schedules](https://magickvoice-user-docs.vercel.app/docs/schedules) - [Schedule detail](https://magickvoice-user-docs.vercel.app/docs/schedule-detail) - [New recurring schedule](https://magickvoice-user-docs.vercel.app/docs/new-recurring-schedule) - [Edit recurring schedule](https://magickvoice-user-docs.vercel.app/docs/edit-recurring-schedule) --- # New recurring schedule > Create a recurring schedule with repeat rules, audience, sender, and campaign content. - **Section:** Scheduling - **Audience:** Campaign schedulers - **Page address:** `/app/recurring-schedules/new` - **Access:** Your admin may need to enable this feature ## Common tasks - Choose repeat frequency - Select audience and content - Preview upcoming runs - Save schedule ## How to use this page ### 1. Use this page to schedule one-time or recurring sends Understand what is available on New recurring schedule and choose the right next action. 1. Open New recurring schedule from the Scheduling area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use recurring schedules for repeating operational sends, not one-off campaigns. - Review upcoming instances after editing a recurring schedule so you know which future sends changed. ## Related pages - [Schedules](https://magickvoice-user-docs.vercel.app/docs/schedules) - [Schedule detail](https://magickvoice-user-docs.vercel.app/docs/schedule-detail) - [Recurring schedules](https://magickvoice-user-docs.vercel.app/docs/recurring-schedules) - [Edit recurring schedule](https://magickvoice-user-docs.vercel.app/docs/edit-recurring-schedule) --- # Edit recurring schedule > Update recurrence rules, recipients, or content for a repeating schedule. - **Section:** Scheduling - **Audience:** Campaign schedulers - **Page address:** `/app/recurring-schedules/:id/edit` - **Access:** Your admin may need to enable this feature ## Common tasks - Review existing recurrence - Change schedule settings - Preview future runs - Save changes ## How to use this page ### 1. Use this page to schedule one-time or recurring sends Understand what is available on Edit recurring schedule and choose the right next action. 1. Open Edit recurring schedule from the Scheduling area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use recurring schedules for repeating operational sends, not one-off campaigns. - Review upcoming instances after editing a recurring schedule so you know which future sends changed. ## Related pages - [Schedules](https://magickvoice-user-docs.vercel.app/docs/schedules) - [Schedule detail](https://magickvoice-user-docs.vercel.app/docs/schedule-detail) - [Recurring schedules](https://magickvoice-user-docs.vercel.app/docs/recurring-schedules) - [New recurring schedule](https://magickvoice-user-docs.vercel.app/docs/new-recurring-schedule) --- # Recurring schedule detail > Review a recurring schedule, its configuration, upcoming instances, and recent execution history. - **Section:** Scheduling - **Audience:** Campaign schedulers - **Page address:** `/app/recurring-schedules/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Inspect recurrence settings - Review upcoming instances - Open execution history - Decide whether to edit ## How to use this page ### 1. Use this page to schedule one-time or recurring sends Understand what is available on Recurring schedule detail and choose the right next action. 1. Open Recurring schedule detail from the Scheduling area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use recurring schedules for repeating operational sends, not one-off campaigns. - Review upcoming instances after editing a recurring schedule so you know which future sends changed. ## Related pages - [Schedules](https://magickvoice-user-docs.vercel.app/docs/schedules) - [Schedule detail](https://magickvoice-user-docs.vercel.app/docs/schedule-detail) - [Recurring schedules](https://magickvoice-user-docs.vercel.app/docs/recurring-schedules) - [New recurring schedule](https://magickvoice-user-docs.vercel.app/docs/new-recurring-schedule) --- # Contact lists > Manage imported recipient lists used by campaigns, calls, schedules, and messaging workflows. - **Section:** Contacts - **Audience:** Campaign and data managers - **Page address:** `/app/contact-lists` ## Common tasks - Upload a contact list - Search lists - Open list details - Validate list readiness ## How to use this page ### 1. Use this page to manage contacts, catalogs, and documents Understand what is available on Contact lists and choose the right next action. 1. Open Contact lists from the Contacts area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use detail pages to validate imported rows, files, and test queries before using data in live workflows. - Keep names descriptive because lists and documents appear in campaign, automation, and prompt pickers. ## Related pages - [Contact list detail](https://magickvoice-user-docs.vercel.app/docs/contact-list-detail) - [Catalogs](https://magickvoice-user-docs.vercel.app/docs/catalogs) - [Catalog detail](https://magickvoice-user-docs.vercel.app/docs/catalog-detail) - [Documents](https://magickvoice-user-docs.vercel.app/docs/documents) --- # Contact list detail > Inspect contacts, columns, import status, and row-level details for a recipient list. - **Section:** Contacts - **Audience:** Campaign and data managers - **Page address:** `/app/contact-lists/:id` ## Common tasks - Review list summary - Check imported rows - Find invalid records - Use the list in a campaign ## How to use this page ### 1. Use this page to manage contacts, catalogs, and documents Understand what is available on Contact list detail and choose the right next action. 1. Open Contact list detail from the Contacts area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use detail pages to validate imported rows, files, and test queries before using data in live workflows. - Keep names descriptive because lists and documents appear in campaign, automation, and prompt pickers. ## Related pages - [Contact lists](https://magickvoice-user-docs.vercel.app/docs/contact-lists) - [Catalogs](https://magickvoice-user-docs.vercel.app/docs/catalogs) - [Catalog detail](https://magickvoice-user-docs.vercel.app/docs/catalog-detail) - [Documents](https://magickvoice-user-docs.vercel.app/docs/documents) --- # Catalogs > Manage product or service catalogs that call scripts and automations can reference. - **Section:** Contacts - **Audience:** Knowledge managers - **Page address:** `/app/catalogs` - **Access:** Your admin may need to enable this feature ## Common tasks - Create a catalog - Search catalogs - Open catalog details - Prepare catalog data for prompts ## How to use this page ### 1. Use this page to manage contacts, catalogs, and documents Understand what is available on Catalogs and choose the right next action. 1. Open Catalogs from the Contacts area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use detail pages to validate imported rows, files, and test queries before using data in live workflows. - Keep names descriptive because lists and documents appear in campaign, automation, and prompt pickers. ## Related pages - [Contact lists](https://magickvoice-user-docs.vercel.app/docs/contact-lists) - [Contact list detail](https://magickvoice-user-docs.vercel.app/docs/contact-list-detail) - [Catalog detail](https://magickvoice-user-docs.vercel.app/docs/catalog-detail) - [Documents](https://magickvoice-user-docs.vercel.app/docs/documents) --- # Catalog detail > Review catalog entries, test lookup behavior, and confirm catalog readiness for AI workflows. - **Section:** Contacts - **Audience:** Knowledge managers - **Page address:** `/app/catalogs/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Inspect catalog entries - Run a test lookup - Fix missing fields - Use catalog in a script ## How to use this page ### 1. Use this page to manage contacts, catalogs, and documents Understand what is available on Catalog detail and choose the right next action. 1. Open Catalog detail from the Contacts area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use detail pages to validate imported rows, files, and test queries before using data in live workflows. - Keep names descriptive because lists and documents appear in campaign, automation, and prompt pickers. ## Related pages - [Contact lists](https://magickvoice-user-docs.vercel.app/docs/contact-lists) - [Contact list detail](https://magickvoice-user-docs.vercel.app/docs/contact-list-detail) - [Catalogs](https://magickvoice-user-docs.vercel.app/docs/catalogs) - [Documents](https://magickvoice-user-docs.vercel.app/docs/documents) --- # Documents > Manage knowledge documents that can be attached to prompts and used to answer caller questions. - **Section:** Contacts - **Audience:** Knowledge managers - **Page address:** `/app/documents` - **Access:** Your admin may need to enable this feature ## Common tasks - Upload a document - Search documents - Open document detail - Check processing state ## How to use this page ### 1. Use this page to manage contacts, catalogs, and documents Understand what is available on Documents and choose the right next action. 1. Open Documents from the Contacts area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use detail pages to validate imported rows, files, and test queries before using data in live workflows. - Keep names descriptive because lists and documents appear in campaign, automation, and prompt pickers. ## Related pages - [Contact lists](https://magickvoice-user-docs.vercel.app/docs/contact-lists) - [Contact list detail](https://magickvoice-user-docs.vercel.app/docs/contact-list-detail) - [Catalogs](https://magickvoice-user-docs.vercel.app/docs/catalogs) - [Catalog detail](https://magickvoice-user-docs.vercel.app/docs/catalog-detail) --- # Document detail > Inspect a knowledge document, its files, chunks, metadata, and test answers against the uploaded content. - **Section:** Contacts - **Audience:** Knowledge managers - **Page address:** `/app/documents/:id` - **Access:** Your admin may need to enable this feature ## Common tasks - Review uploaded files - Test document answers - Inspect chunks - Upload an updated file ## How to use this page ### 1. Use this page to manage contacts, catalogs, and documents Understand what is available on Document detail and choose the right next action. 1. Open Document detail from the Contacts area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use detail pages to validate imported rows, files, and test queries before using data in live workflows. - Keep names descriptive because lists and documents appear in campaign, automation, and prompt pickers. ## Related pages - [Contact lists](https://magickvoice-user-docs.vercel.app/docs/contact-lists) - [Contact list detail](https://magickvoice-user-docs.vercel.app/docs/contact-list-detail) - [Catalogs](https://magickvoice-user-docs.vercel.app/docs/catalogs) - [Catalog detail](https://magickvoice-user-docs.vercel.app/docs/catalog-detail) --- # Document file detail > Review a specific file inside a knowledge document and inspect its processing or extraction output. - **Section:** Contacts - **Audience:** Knowledge managers - **Page address:** `/app/documents/:id/files/:docId` - **Access:** Your admin may need to enable this feature ## Common tasks - Open file metadata - Inspect extracted content - Troubleshoot processing issues ## How to use this page ### 1. Use this page to manage contacts, catalogs, and documents Understand what is available on Document file detail and choose the right next action. 1. Open Document file detail from the Contacts area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use detail pages to validate imported rows, files, and test queries before using data in live workflows. - Keep names descriptive because lists and documents appear in campaign, automation, and prompt pickers. ## Related pages - [Contact lists](https://magickvoice-user-docs.vercel.app/docs/contact-lists) - [Contact list detail](https://magickvoice-user-docs.vercel.app/docs/contact-list-detail) - [Catalogs](https://magickvoice-user-docs.vercel.app/docs/catalogs) - [Catalog detail](https://magickvoice-user-docs.vercel.app/docs/catalog-detail) --- # Team > Invite teammates, manage roles, and review team membership. - **Section:** Administration - **Audience:** Workspace admins - **Page address:** `/app/team` ## Common tasks - Invite a user - Change a role - Remove access - Confirm team analytics ## How to use this page ### 1. Use this page to manage workspace settings Understand what is available on Team and choose the right next action. 1. Open Team from the Administration area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use the audit log after configuration changes to confirm who changed what and when. - Rotate API keys and remove unused phone numbers as part of regular workspace hygiene. ## Related pages - [Accounts](https://magickvoice-user-docs.vercel.app/docs/accounts) - [Credits](https://magickvoice-user-docs.vercel.app/docs/credits) - [API keys](https://magickvoice-user-docs.vercel.app/docs/api-keys) - [Audit log](https://magickvoice-user-docs.vercel.app/docs/audit-log) --- # Accounts > Manage account records and billing-related account organization used by the workspace. - **Section:** Administration - **Audience:** Workspace admins - **Page address:** `/app/accounts` ## Common tasks - Review accounts - Create an account - Open account details - Confirm ownership ## How to use this page ### 1. Use this page to manage workspace settings Understand what is available on Accounts and choose the right next action. 1. Open Accounts from the Administration area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use the audit log after configuration changes to confirm who changed what and when. - Rotate API keys and remove unused phone numbers as part of regular workspace hygiene. ## Related pages - [Team](https://magickvoice-user-docs.vercel.app/docs/team) - [Credits](https://magickvoice-user-docs.vercel.app/docs/credits) - [API keys](https://magickvoice-user-docs.vercel.app/docs/api-keys) - [Audit log](https://magickvoice-user-docs.vercel.app/docs/audit-log) --- # Credits > Review credit balance, consumption, pricing, and recharge readiness. - **Section:** Administration - **Audience:** Workspace admins and finance users - **Page address:** `/app/credits` ## Common tasks - Check available credits - Review usage - Estimate upcoming spend - Plan recharge timing ## How to use this page ### 1. Use this page to manage workspace settings Understand what is available on Credits and choose the right next action. 1. Open Credits from the Administration area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use the audit log after configuration changes to confirm who changed what and when. - Rotate API keys and remove unused phone numbers as part of regular workspace hygiene. ## Related pages - [Team](https://magickvoice-user-docs.vercel.app/docs/team) - [Accounts](https://magickvoice-user-docs.vercel.app/docs/accounts) - [API keys](https://magickvoice-user-docs.vercel.app/docs/api-keys) - [Audit log](https://magickvoice-user-docs.vercel.app/docs/audit-log) --- # API keys > Create and manage API keys used by external systems to access MagickVoice APIs. - **Section:** Administration - **Audience:** Developers and admins - **Page address:** `/app/api-keys` ## Common tasks - Create an API key - Copy a new key once - Rotate a key - Delete unused keys ## How to use this page ### 1. Use this page to manage workspace settings Understand what is available on API keys and choose the right next action. 1. Open API keys from the Administration area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use the audit log after configuration changes to confirm who changed what and when. - Rotate API keys and remove unused phone numbers as part of regular workspace hygiene. ## Related pages - [Team](https://magickvoice-user-docs.vercel.app/docs/team) - [Accounts](https://magickvoice-user-docs.vercel.app/docs/accounts) - [Credits](https://magickvoice-user-docs.vercel.app/docs/credits) - [Audit log](https://magickvoice-user-docs.vercel.app/docs/audit-log) --- # Audit log > Search workspace audit events to understand who changed what and when. - **Section:** Administration - **Audience:** Workspace admins and compliance users - **Page address:** `/app/audit-log` ## Common tasks - Filter by actor or event - Review event details - Investigate configuration changes - Export evidence where needed ## How to use this page ### 1. Use this page to manage workspace settings Understand what is available on Audit log and choose the right next action. 1. Open Audit log from the Administration area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use the audit log after configuration changes to confirm who changed what and when. - Rotate API keys and remove unused phone numbers as part of regular workspace hygiene. ## Related pages - [Team](https://magickvoice-user-docs.vercel.app/docs/team) - [Accounts](https://magickvoice-user-docs.vercel.app/docs/accounts) - [Credits](https://magickvoice-user-docs.vercel.app/docs/credits) - [API keys](https://magickvoice-user-docs.vercel.app/docs/api-keys) --- # Settings > Manage tenant-level settings and workspace configuration. - **Section:** Administration - **Audience:** Workspace admins - **Page address:** `/app/settings` ## Common tasks - Review workspace settings - Update tenant details - Save configuration changes - Verify changes in audit log ## How to use this page ### 1. Use this page to manage workspace settings Understand what is available on Settings and choose the right next action. 1. Open Settings from the Administration area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use the audit log after configuration changes to confirm who changed what and when. - Rotate API keys and remove unused phone numbers as part of regular workspace hygiene. ## Related pages - [Team](https://magickvoice-user-docs.vercel.app/docs/team) - [Accounts](https://magickvoice-user-docs.vercel.app/docs/accounts) - [Credits](https://magickvoice-user-docs.vercel.app/docs/credits) - [API keys](https://magickvoice-user-docs.vercel.app/docs/api-keys) --- # Phone numbers > Manage phone numbers available for calls, campaigns, and sender selection. - **Section:** Administration - **Audience:** Telephony admins - **Page address:** `/app/phone-numbers` ## Common tasks - Review available numbers - Assign or release numbers - Check number readiness - Use numbers in campaigns ## How to use this page ### 1. Use this page to manage workspace settings Understand what is available on Phone numbers and choose the right next action. 1. Open Phone numbers from the Administration area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use the audit log after configuration changes to confirm who changed what and when. - Rotate API keys and remove unused phone numbers as part of regular workspace hygiene. ## Related pages - [Team](https://magickvoice-user-docs.vercel.app/docs/team) - [Accounts](https://magickvoice-user-docs.vercel.app/docs/accounts) - [Credits](https://magickvoice-user-docs.vercel.app/docs/credits) - [API keys](https://magickvoice-user-docs.vercel.app/docs/api-keys) --- # Super admin home > Open the default super-admin tenant operations view for platform-level customer management. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin` ## Common tasks - Search tenants - Open tenant detail - Review tenant health - Navigate platform tools ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin home and choose the right next action. 1. Open Super admin home from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) - [Super admin admins](https://magickvoice-user-docs.vercel.app/docs/super-admin-admins) --- # Super admin tenants > Review and manage tenants from the explicit tenant route. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/tenants` ## Common tasks - Search tenants - Open tenant detail - Compare tenant state - Investigate customer issues ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin tenants and choose the right next action. 1. Open Super admin tenants from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) - [Super admin admins](https://magickvoice-user-docs.vercel.app/docs/super-admin-admins) --- # Super admin tenant detail > Inspect a tenant, its usage, feature flags, governance, users, and operational state. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/tenants/:id` ## Common tasks - Review tenant profile - Inspect feature access - Check usage or credits - Investigate tenant-specific issues ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin tenant detail and choose the right next action. 1. Open Super admin tenant detail from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) - [Super admin admins](https://magickvoice-user-docs.vercel.app/docs/super-admin-admins) --- # Super admin users > Search platform users and investigate account-level access questions. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/users` ## Common tasks - Search users - Review user identity - Find tenant membership - Investigate access problems ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin users and choose the right next action. 1. Open Super admin users from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin admins](https://magickvoice-user-docs.vercel.app/docs/super-admin-admins) --- # Super admin admins > Manage the set of users with super-admin permissions. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/admins` ## Common tasks - Review admin list - Add an admin when approved - Remove admin access - Confirm changes in audit logs ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin admins and choose the right next action. 1. Open Super admin admins from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) --- # Super admin providers > Inspect provider configuration and platform-level integrations. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/providers` ## Common tasks - Review providers - Check provider health - Inspect configuration - Investigate provider issues ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin providers and choose the right next action. 1. Open Super admin providers from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) --- # Super admin phone numbers > Manage phone numbers at platform scope across tenants. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/phone-numbers` ## Common tasks - Search numbers - Review tenant assignment - Investigate availability - Resolve number conflicts ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin phone numbers and choose the right next action. 1. Open Super admin phone numbers from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) --- # Super admin feature flags > Control feature flag rollout and tenant-specific feature access. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/feature-flags` ## Common tasks - Search flags - Review rollout state - Apply tenant override - Verify flag behavior ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin feature flags and choose the right next action. 1. Open Super admin feature flags from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) --- # Super admin governance > Manage governance capabilities and entitlement controls that determine what tenants can use. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/governance` ## Common tasks - Review capabilities - Adjust tenant access - Confirm dependencies - Audit governance changes ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin governance and choose the right next action. 1. Open Super admin governance from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) --- # Super admin usage > Analyze platform usage across tenants for operational and billing insight. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/usage` ## Common tasks - Set usage period - Compare tenant usage - Identify anomalies - Open tenant detail for follow-up ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin usage and choose the right next action. 1. Open Super admin usage from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users) --- # Super admin audit > Search platform-level audit events for investigation, compliance, and support escalation. - **Section:** Super Admin - **Audience:** Super admins - **Page address:** `/super-admin/audit` ## Common tasks - Filter audit events - Review event payloads - Trace actor activity - Export or record evidence ## How to use this page ### 1. Use this page to operate the platform as a super admin Understand what is available on Super admin audit and choose the right next action. 1. Open Super admin audit from the Super Admin area of MagickVoice. 2. Read the page heading, description, and any status message before selecting an action. 3. Choose the common task that matches what you came to do and follow the labels shown on screen. 4. Review any summary, warning, or confirmation before completing an action that changes data. 5. After the action finishes, look for a confirmation message or updated status before leaving the page. ## Tips and troubleshooting - Use tenant detail and audit pages together when investigating a customer-impacting change. - Prefer scoped changes over broad platform toggles unless the rollout plan explicitly calls for a global change. ## Related pages - [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home) - [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants) - [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail) - [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users)