# MagickVoice User Docs

> Step-by-step end-user documentation for MagickVoice — an AI voice and messaging platform for placing calls, building phone menus, sending campaigns, and automating follow-ups.

This file follows the llms.txt convention (https://llmstxt.org/). The full text of every page is at https://magickvoice-user-docs.vercel.app/llms-full.txt, and each page has a Markdown version at https://magickvoice-user-docs.vercel.app/docs/<slug>.md.

## Access

- [Sign in](https://magickvoice-user-docs.vercel.app/docs/sign-in.md): Sign in to an existing account or create one from the two tabs on the MagickVoice access page.
- [Verify email](https://magickvoice-user-docs.vercel.app/docs/verify-email.md): Confirm the link sent to your inbox, then ask MagickVoice to recheck the verified account.

## Overview

- [Dashboard](https://magickvoice-user-docs.vercel.app/docs/dashboard.md): Use Dashboard as the workspace home page for credit balance, first-run setup, quick actions, and links into every MagickVoice channel.

## Voice

- [Calls](https://magickvoice-user-docs.vercel.app/docs/calls.md): Monitor AI call activity, narrow the list to the records that matter, export it when needed, and start one-off calls.
- [New call](https://magickvoice-user-docs.vercel.app/docs/new-call.md): Configure and launch one outbound AI call with the recipient, caller ID, script, quality, recording, and scheduling controls in one guided form.
- [Dialer](https://magickvoice-user-docs.vercel.app/docs/dialer.md): Call a phone number directly from the browser by selecting an approved caller ID, entering a full phone number, and acknowledging recording consent when needed.
- [Dialer call history](https://magickvoice-user-docs.vercel.app/docs/dialer-call-history.md): Review calls that were placed from the browser dialer, filter them by final status or exact number, and open the dialer to make the next call.
- [Call detail](https://magickvoice-user-docs.vercel.app/docs/call-detail.md): Open a completed AI call from Calls to review its delivery facts, recording, AI-generated outcome analysis, and turn-by-turn transcript before deciding on a follow-up.
- [Conversation thread](https://magickvoice-user-docs.vercel.app/docs/conversation-thread.md): Use the contextual conversation timeline to understand the most recent customer interaction before continuing a call or message follow-up.
- [Call scripts](https://magickvoice-user-docs.vercel.app/docs/call-scripts.md): Create, reuse, export, edit, and remove the AI call scripts that tell a voice agent what to say and do on the phone.
- [Create or edit a call script](https://magickvoice-user-docs.vercel.app/docs/create-or-edit-a-call-script.md): Build a new AI call script from a template or blank canvas, or edit an existing one, using the same structured editor of sections for instructions, guardrails, silence handling, languages, integrations, and captured outcomes.
- [SIP Connections](https://magickvoice-user-docs.vercel.app/docs/sip-connections.md): Connect an approved SIP trunk so MagickVoice can place outbound calls through your carrier, using either SIP credentials or an IP allowlist.
- [SIP connection detail](https://magickvoice-user-docs.vercel.app/docs/sip-connection-detail.md): Inspect one SIP connection: its domain and authentication mode, status and usage, the egress IPs to allowlist for IP-whitelist trunks, and the controls to test, edit, or revoke it.

## Phone Menus

- [Phone menus](https://magickvoice-user-docs.vercel.app/docs/phone-menus.md): Manage IVR workflows — automated call flows that greet callers, offer press-a-key menus, collect input, route the call, or hand it off to an AI assistant — and open the visual builder to create or change one.
- [Create or edit a phone menu](https://magickvoice-user-docs.vercel.app/docs/create-or-edit-a-phone-menu.md): Build a new IVR workflow from a template or a blank canvas, or edit an existing one, in the same visual builder: a step palette on the left, the call-flow canvas in the middle, the selected step’s settings on the right, and a dock for problems, variables, and a no-cost simulator.
- [Menu activity](https://magickvoice-user-docs.vercel.app/docs/menu-activity.md): Review IVR call sessions — one session per phone call through a workflow — and filter them by status, workflow, phone number, or batch to see how callers moved through your menus.
- [Menu session detail](https://magickvoice-user-docs.vercel.app/docs/menu-session-detail.md): Inspect a single IVR session, including route choices, timing, and the caller journey.

## Automations

- [Automations](https://magickvoice-user-docs.vercel.app/docs/automations.md): Manage post-call and event-based automations that send messages, run follow-ups, or apply workflow logic.
- [New automation](https://magickvoice-user-docs.vercel.app/docs/new-automation.md): Build a new automation with triggers, conditions, actions, attachments, and templates.
- [Edit automation](https://magickvoice-user-docs.vercel.app/docs/edit-automation.md): Modify an automation while keeping trigger conditions and downstream actions clear.
- [Automation detail](https://magickvoice-user-docs.vercel.app/docs/automation-detail.md): Review automation configuration, status, and run results for a single automation.

## Campaigns

- [Voice messages](https://magickvoice-user-docs.vercel.app/docs/voice-messages.md): Manage prerecorded or generated voice messages used in campaign sends.
- [Recordings](https://magickvoice-user-docs.vercel.app/docs/recordings.md): Manage uploaded audio assets and recordings that campaigns can use.
- [Static calls](https://magickvoice-user-docs.vercel.app/docs/static-calls.md): Review legacy or static call workflows that support voice campaign sending.
- [New campaign](https://magickvoice-user-docs.vercel.app/docs/new-campaign.md): Compose a campaign by choosing the campaign type, audience, message, sender, variables, and review settings.
- [All campaigns](https://magickvoice-user-docs.vercel.app/docs/all-campaigns.md): Track sent campaigns, dispatch jobs, delivery progress, and completion status.
- [Campaign detail](https://magickvoice-user-docs.vercel.app/docs/campaign-detail.md): Inspect one dispatched campaign, including recipient progress, failures, analytics, and run details.
- [Campaign analytics](https://magickvoice-user-docs.vercel.app/docs/campaign-analytics.md): Analyze campaign delivery, channel trends, call outcomes, and performance over time.

## Messaging

- [Messaging connections](https://magickvoice-user-docs.vercel.app/docs/messaging-connections.md): Connect and manage messaging accounts such as WhatsApp and Telegram.
- [Messaging connection detail](https://magickvoice-user-docs.vercel.app/docs/messaging-connection-detail.md): Inspect one messaging connection, its channel settings, QR or auth state, health, and analytics.
- [Messaging templates](https://magickvoice-user-docs.vercel.app/docs/messaging-templates.md): Review and manage reusable message templates used for outbound messaging workflows.
- [Messages](https://magickvoice-user-docs.vercel.app/docs/messages.md): Send and review outbound messages, delivery state, and follow-up message activity.
- [Message detail](https://magickvoice-user-docs.vercel.app/docs/message-detail.md): Review a single message, including recipient, channel, template, payload, delivery state, and error context.

## Scheduling

- [Schedules](https://magickvoice-user-docs.vercel.app/docs/schedules.md): Review one-time scheduled sends, upcoming activity, and schedule execution status.
- [Schedule detail](https://magickvoice-user-docs.vercel.app/docs/schedule-detail.md): Inspect one scheduled send, including audience, timing, content, and execution result.
- [Recurring schedules](https://magickvoice-user-docs.vercel.app/docs/recurring-schedules.md): Manage repeating campaign or message schedules and review their upcoming runs.
- [New recurring schedule](https://magickvoice-user-docs.vercel.app/docs/new-recurring-schedule.md): Create a recurring schedule with repeat rules, audience, sender, and campaign content.
- [Edit recurring schedule](https://magickvoice-user-docs.vercel.app/docs/edit-recurring-schedule.md): Update recurrence rules, recipients, or content for a repeating schedule.
- [Recurring schedule detail](https://magickvoice-user-docs.vercel.app/docs/recurring-schedule-detail.md): Review a recurring schedule, its configuration, upcoming instances, and recent execution history.

## Contacts

- [Contact lists](https://magickvoice-user-docs.vercel.app/docs/contact-lists.md): Manage imported recipient lists used by campaigns, calls, schedules, and messaging workflows.
- [Contact list detail](https://magickvoice-user-docs.vercel.app/docs/contact-list-detail.md): Inspect contacts, columns, import status, and row-level details for a recipient list.
- [Catalogs](https://magickvoice-user-docs.vercel.app/docs/catalogs.md): Manage product or service catalogs that call scripts and automations can reference.
- [Catalog detail](https://magickvoice-user-docs.vercel.app/docs/catalog-detail.md): Review catalog entries, test lookup behavior, and confirm catalog readiness for AI workflows.
- [Documents](https://magickvoice-user-docs.vercel.app/docs/documents.md): Manage knowledge documents that can be attached to prompts and used to answer caller questions.
- [Document detail](https://magickvoice-user-docs.vercel.app/docs/document-detail.md): Inspect a knowledge document, its files, chunks, metadata, and test answers against the uploaded content.
- [Document file detail](https://magickvoice-user-docs.vercel.app/docs/document-file-detail.md): Review a specific file inside a knowledge document and inspect its processing or extraction output.

## Administration

- [Team](https://magickvoice-user-docs.vercel.app/docs/team.md): Invite teammates, manage roles, and review team membership.
- [Accounts](https://magickvoice-user-docs.vercel.app/docs/accounts.md): Manage account records and billing-related account organization used by the workspace.
- [Credits](https://magickvoice-user-docs.vercel.app/docs/credits.md): Review credit balance, consumption, pricing, and recharge readiness.
- [API keys](https://magickvoice-user-docs.vercel.app/docs/api-keys.md): Create and manage API keys used by external systems to access MagickVoice APIs.
- [Audit log](https://magickvoice-user-docs.vercel.app/docs/audit-log.md): Search workspace audit events to understand who changed what and when.
- [Settings](https://magickvoice-user-docs.vercel.app/docs/settings.md): Manage tenant-level settings and workspace configuration.
- [Phone numbers](https://magickvoice-user-docs.vercel.app/docs/phone-numbers.md): Manage phone numbers available for calls, campaigns, and sender selection.

## Super Admin

- [Super admin home](https://magickvoice-user-docs.vercel.app/docs/super-admin-home.md): Open the default super-admin tenant operations view for platform-level customer management.
- [Super admin tenants](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenants.md): Review and manage tenants from the explicit tenant route.
- [Super admin tenant detail](https://magickvoice-user-docs.vercel.app/docs/super-admin-tenant-detail.md): Inspect a tenant, its usage, feature flags, governance, users, and operational state.
- [Super admin users](https://magickvoice-user-docs.vercel.app/docs/super-admin-users.md): Search platform users and investigate account-level access questions.
- [Super admin admins](https://magickvoice-user-docs.vercel.app/docs/super-admin-admins.md): Manage the set of users with super-admin permissions.
- [Super admin providers](https://magickvoice-user-docs.vercel.app/docs/super-admin-providers.md): Inspect provider configuration and platform-level integrations.
- [Super admin phone numbers](https://magickvoice-user-docs.vercel.app/docs/super-admin-phone-numbers.md): Manage phone numbers at platform scope across tenants.
- [Super admin feature flags](https://magickvoice-user-docs.vercel.app/docs/super-admin-feature-flags.md): Control feature flag rollout and tenant-specific feature access.
- [Super admin governance](https://magickvoice-user-docs.vercel.app/docs/super-admin-governance.md): Manage governance capabilities and entitlement controls that determine what tenants can use.
- [Super admin usage](https://magickvoice-user-docs.vercel.app/docs/super-admin-usage.md): Analyze platform usage across tenants for operational and billing insight.
- [Super admin audit](https://magickvoice-user-docs.vercel.app/docs/super-admin-audit.md): Search platform-level audit events for investigation, compliance, and support escalation.